Last updated: May 2026

1. Our commitment to your privacy

The Concierge Studio respects your privacy and is committed to handling personal information

responsibly and transparently.

2. Personal information we collect

We collect personal information that is reasonably necessary to provide our services. This may

include:

• Full name

• Email address

• Phone number

• Home or business address

• Payment information (such as credit card details)

• Other information you provide to enable us to carry out requested services

3. How we collect personal information

We collect personal information directly from you when you:

• Submit an enquiry via our website

• Communicate with us by email or phone

• Engage us to provide personal and lifestyle concierge services

4. Purpose of collection

• We collect and use personal information for the purpose of:

• Responding to enquiries

• Communicating with you

• Providing personal and lifestyle concierge services, including:

  • Travel planning, bookings and reservations

  • Home and property services coordination

  • Personal administration and errands

  • Research, gift sourcing and personal shopping

• Processing payments

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to provide our

services. This may include airlines, accommodation providers, service providers, retailers or other

suppliers.

Personal information is otherwise disclosed only where you consent or as required by law.

6. Cookies

This website is hosted on Squarespace, which uses cookies to enable website functionality,

improve user experience and gather analytics about how users interact with the website. By

continuing to use this website, you consent to the use of cookies as described above, unless you

have adjusted your browser settings to refuse cookies.

7. Payment information

Where you provide your payment details, those details are used solely for the purpose of

providing the services.

The Concierge Studio does not store payment details beyond what is reasonably required to

perform the services.

 8. Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised

access, modification or disclosure.

 9. Access and correction

You may request access to, or correction of, your personal information by contacting us using the

details below.

 10. Contact details

For privacy-related enquiries, please contact:

 The Concierge Studio

hello@theconciergestudio.com.au